Privacy Policy
This Privacy Policy explains how Luckydreams Casino (“Luckydreams”, “we”, “us”, or “our”) collects, uses, stores, and discloses your personal information when you access or use www.luckydreams.com (the “Website”) and related services. This policy is intended for users residing in New Zealand and complies with applicable data protection regulations. By using the Website, you acknowledge and consent to the practices described herein.
1. Collection of Personal Data
We collect personal information directly from you and through your use of our Website and services. Information may include, but is not limited to, your name, date of birth, address, email address, phone number, payment information, IP address, device identifiers, and gaming activity. Data is collected during account registration, when transactions are made, when you contact customer support, and as you interact with our Website, including through cookies and similar technologies.
2. Legal Basis for Processing
We process your personal data in accordance with the applicable data protection laws of New Zealand. The legal bases for processing include: performance of a contract (to provide services you request), compliance with legal obligations (such as anti-money laundering regulations), protection of legitimate interests (such as fraud prevention and ensuring website security), and, where required, your explicit consent.
3. Purpose of Data Processing
Your personal information is processed for the following purposes: to verify your identity and age, to set up and manage your account, to process payments and withdrawals, to meet legal and regulatory obligations, to communicate with you regarding your account or service updates, to provide responsible gambling tools, to detect and prevent fraud or unauthorized activity, to analyze and improve our Website and services, and to provide marketing communications where permitted and with your consent.
4. Data Sharing and Disclosure
We may share your personal data with third parties in limited circumstances. Recipients may include payment service providers, identity verification services, regulatory authorities, law enforcement agencies, IT service providers, marketing partners (where permitted), and other entities as required by law. All third-party processors are required to process your data in accordance with this Privacy Policy and applicable legal requirements. We do not sell or rent your personal information to third parties for their independent use.
5. International Data Transfers
Your personal data may be transferred to and stored in countries outside New Zealand, including countries within the European Economic Area (EEA) and other jurisdictions where our affiliates, partners, or service providers are located. Where data is transferred internationally, we implement appropriate safeguards such as standard contractual clauses or equivalent legal mechanisms to ensure your data is protected in accordance with applicable standards.
6. Data Security
We employ industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include data encryption, secure servers, access controls, and regular security assessments. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security of your data.
7. Data Retention
Your personal data is retained only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable law and regulatory obligations. This includes retaining data for the duration of your account, for a defined period thereafter to comply with legal requirements (such as anti-money laundering and tax laws), and for the resolution of disputes or enforcement of our agreements.
8. Your Rights
As a resident of New Zealand, you have the right to access, correct, or request deletion of your personal information, subject to certain limitations. You may also object to or request restriction of processing, and where processing is based on your consent, you may withdraw consent at any time. Requests to exercise your rights may be submitted through your account or by contacting our Data Protection Officer as outlined below. We may require verification of your identity before processing such requests.
9. Use of Cookies and Similar Technologies
We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content and advertisements. Cookies are small files stored on your device that help us recognize you and remember your preferences. You can manage your cookie preferences through your browser settings; however, disabling cookies may affect your ability to use certain features of the Website. Further information on our use of cookies is available in our Cookie Policy.
10. Marketing Communications
With your consent, we may use your contact information to send you promotional offers, updates, and information about our services. You may opt-out from receiving marketing communications at any time by following the unsubscribe instructions included in each communication or by adjusting your account settings. Opting out will not affect service-related communications such as transactional emails.
11. Third-Party Websites
The Website may contain links to external sites operated by third parties. This Privacy Policy does not apply to such third-party websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any external sites you visit.
12. Changes to this Privacy Policy
We reserve the right to amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or for other operational reasons. Any updates will be posted on this page with the effective date indicated. We recommend reviewing this policy periodically to remain informed of how your personal data is protected.
13. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact our Data Protection Officer at [email protected]. We will respond to your inquiry in accordance with applicable legal requirements.
- Data Controller: Luckydreams Casino
- Contact Email: [email protected]
- Website: www.luckydreams.com
This Privacy Policy is effective as of 1 June 2024 and applies to all users residing in New Zealand who access or use the Luckydreams Casino Website and services.